SMS terms & consent

The program is called TruDOT Compliance Alerts and it is operated by Umapachi LLC (TruDOT), a compliance recordkeeping service used by motor carriers. Messages come from the TruDOT number your fleet was issued. TruDOT sends them on behalf of the carrier that employs or contracts with you — your fleet’s office sees the same reminders in the TruDOT app.

Drivers of a carrier that uses TruDOT whose mobile number and consent are on file — nobody else. Your fleet’s office sees the same reminders in the app and by email, not by text. We do not buy, rent, or message purchased phone lists, and we do not send marketing or promotional texts through this program.

You will only get texts from TruDOT if you agreed to them in one of the following ways. In every case the agreement is to this program only — reminders about your own compliance documents — and never to anything else, and it can be withdrawn at any time (see section 7).

• You text us first. Texting the TruDOT number your fleet was issued — sending START, or a photo of your medical card so it gets filed — is consent to receive our reply and the reminders described here. Nobody else is involved. If we don’t recognize your number yet, we reply once asking for your fleet’s TruDOT code (your office has it, and it is on the consent form) so your document reaches the right fleet; after that we remember.
• You tick “Yes” on the consent form and sign it. The form is published at /legal/consent-form. It is a standalone page with a Yes box and a No box — not part of any hiring, onboarding or employment paperwork — and your carrier keeps the signed original.
• You tell your fleet’s office directly. Staff read you the same disclosure and record who took your consent and when.

Under the last two, a staff member then records your answer on your driver record in TruDOT — a separate, deliberate step on a record that already exists, in a panel whose only purpose is this consent. Adding a driver to TruDOT never turns text reminders on, and neither does importing a fleet from a spreadsheet: the box below starts empty for every driver, every time.

Carriers using TruDOT agree in our Terms of Service to obtain that consent before entering a driver’s mobile number, to keep proof of it, and never to make it a condition of employment. This is the screen where your office records it — its own panel on your driver record, unchecked until somebody has your consent in hand, and changing nothing else about your file:

Transactional compliance messages only — reminders about documents and deadlines tied to your own driver file, and confirmations when a document you sent in is filed. Never marketing.

Message frequency varies and depends on how many of your documents are coming due. Reminders fire as a deadline approaches — at 60, 30, 14, 7 and 1 days before it — and each reminder is sent once. Most drivers receive fewer than six messages a month; a driver with nothing expiring may get none at all. Replies to messages you send us are not counted.

TruDOT does not charge drivers for these messages. Message and data rates may apply from your mobile carrier, depending on your plan.

Reply STOP to any message from us — or send STOP, STOPALL, UNSUBSCRIBE, CANCEL, END or QUIT to the TruDOT number your fleet was issued. You will get one confirmation message, and then no further texts from the program. You can also email support@trudot.app or ask your fleet’s office to turn SMS off on your driver record.

Opting out of texts does not affect your compliance obligations or your driver file — your fleet’s office still sees the same deadlines in TruDOT, and will reach you another way. If you change your mind, reply START to the TruDOT number your fleet was issued to resume.

Reply HELP to any message for instructions, email support@trudot.app, or call (425) 675-5732. Questions about a specific deadline are usually fastest through your fleet’s office, which sees the same record.

Delivery is not guaranteed. Mobile carriers are not liable for delayed or undelivered messages, and neither TruDOT nor your carrier can guarantee that a reminder reaches you. Text alerts are a convenience on top of the record in TruDOT — they do not replace it, and they do not transfer responsibility for a deadline to us.

Your mobile number is used to send you the messages described here, to match documents you text in to your driver file, and for nothing else. Messages are delivered through Twilio, our messaging provider, which processes them on our behalf.

We may update these messaging terms; the effective date at the top changes when we do, and material changes are announced in the app before they take effect. Questions about this program: Umapachi LLC, 11335 NE 122nd Way, Suite 105, Kirkland, WA 98034, United States — support@trudot.app.